Returns & Exchanges

  • Returns, for the most part, are self-service. You may return the product within 30 days of the original order ship date.
  • Any sale, discounted items or promotional-priced items are NOT eligible for return.
  • Shipping charges are NOT refundable and WILL be deducted from any returns or exchanges.
  • Returned products have to be unused and in the original packaging.
  • If we made a mistake by sending you the wrong product please call or email us first.
  • Please include a note inside the box if you would like an identical replacement or a refund. 
  • To exchange for a DIFFERENT PRODUCT please ask for a refund and place a new order. 
  • Products from the High Rise Category, call 1-206-624-1636 before making a label.
  • Please click on this link to START A RETURN